When you submit a lead form, contact us by phone, or reach out through our Google Business Profile, we may collect the following information:

Full name
Phone number
Email address
Service address
Type of service requested
Preferred appointment date

2. How We Use Your Information

We use the information you provide solely to:

Respond to your quote request or inquiry
Schedule and confirm your cleaning appointment
Follow up regarding your service
Send appointment reminders if requested

We do not use your information for marketing purposes without your consent, and we do not sell or share your personal information with third parties.

3. How We Store Your Information

Your information is stored securely and is only accessible to Nan’s Carpet Care LLC staff involved in scheduling and fulfilling your service. We retain your information only as long as necessary to complete your service and comply with any applicable legal obligations.

4. Sharing of Information

We do not sell, trade, rent, or otherwise share your personal information with outside parties, except in the following limited circumstances:

As required by law or in response to a valid legal process
To protect the rights, property, or safety of Nan’s Carpet Care LLC or our customers

5. Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information

To exercise any of these rights, please contact us using the information below.

6. Cookies and Website Tracking

If you visit our website, basic analytics tools may collect non-personally identifiable information such as browser type, pages visited, and time spent on the site. This information is used only to improve our website and is not linked to your personal identity.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Nan’s Carpet Care LLC

Serving Sonoma, Napa & Marin Counties

Rohnert Park, CA

Phone: 707-224-4686

Email: nanscarpercare@gmail.com

Website: nanscarpercare.com

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Privacy policy

Nan’s Carpet Care LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when contacting us, submitting a quote request, or scheduling a cleaning service.

About us